Privacy Policy

At The Balance Bounce Fest, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with us, whether by attending our events, visiting our website, or interacting with our services.

1. Information We Collect

We may collect personal information from you in several ways, including:

Contact Details: Name, email address, phone number, and postal address when you purchase tickets, sign up for newsletters, or make inquiries.
Payment Information: Payment details such as credit or debit card information when you purchase tickets or merchandise.
Event Attendance Data: Information related to your attendance at The Balance Bounce Fest, such as ticket purchases, participation in activities, and preferences.
Device and Browsing Data: Information such as IP address, browser type, and device information when you visit our website.
Social Media Interactions: Information from your interactions with our social media pages (e.g., likes, comments, and messages).

2. How We Use Your Information

We use your personal information for the following purposes:

To Process Transactions: Including ticket sales, merchandise purchases, and processing refunds or exchanges.
To Provide Event Updates: Informing you of event details, special offers, and important announcements related to The Balance Bounce Fest.
For Customer Support: Responding to inquiries, resolving issues, and providing information about our services.
Marketing and Promotions: Sending newsletters, event promotions, or special offers. You can opt-out of marketing communications at any time.
Event Improvement: To understand how you interact with our services and events to improve your experience and future event offerings.
Compliance and Legal Obligations: To comply with applicable laws and regulations, and for fraud prevention or other legitimate business purposes.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your personal information with:

Service Providers: Third-party companies we work with to facilitate event management, ticket sales, payment processing, marketing, and communication.
Event Partners: Companies or organizations participating in The Balance Bounce Fest, such as sponsors or vendors, when necessary for event logistics.
Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests.

4. Data Security

We take the protection of your personal information seriously. We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access and Review: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or outdated information.
Deletion: Request that we delete your personal information, subject to legal or contractual obligations.
Opt-out of Marketing: Unsubscribe from marketing communications by following the opt-out instructions in our emails or contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies help us provide you with personalized content and analyze site traffic. You can manage your cookie preferences in your browser settings.

7. Third-Party Links

Our website and communications may include links to third-party websites or services. This Privacy Policy does not apply to those websites, and we encourage you to read the privacy policies of any third-party services you engage with.

8. Children’s Privacy

The Balance Bounce Fest is a family-friendly event, but we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us to request its deletion.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and update the "Last Updated" date at the bottom of this page.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

The Balance Bounce Fest
Email: phillip@thebalance.co.za